Shipping policy

For all orders delivered in the United States, we ship from Austin, TX. For orders delivered outside of the United States we ship from the United Kingdom. If you are based in Europe we ship DDP, which means taxes are collected at checkout, rather than at the point of delivery so there are no additional unexpected taxes at import.

 

Delivery costs are additional to the displayed price and vary depending on the delivery address supplied when making an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescale.

If you change your mind about your order, you have the right to return your order within 14 days from the date of receipt. The product(s) must be returned in original packaging with tags and no cosmetic damage. This right does not apply to personalised, costumised or made-to-order products. We do not accept returns or exchanges for such goods.

 

If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 14 working days of receipt for exchange. This applies to all goods of wheather your goods are personalised or made-to-order. Please contact us at info@prosleeve.gg if your order is damaged or incorrect.